Under the supervision of a Supportive Services Manager and in close collaboration with other coordinator colleagues, property managers, and residents, this role is responsible for coordinating and delivering a range of community-informed services that facilitate housing stabilization and promote residents’ financial, social, and health related needs. Services are delivered across various settings such as an Archway property site and other sites, in residents’ homes, and in the community, based on needs assessment and program accessibility. This role is responsible for managing the daily operations of activities related to the programming offered to that site’s residents, including enrichment activities, classes, workshops, public benefits support, and no-cost food programs. This position brings value to the organization by operationalizing these unique and robust sets of services, building trust with residents, colleagues, and partners, and co-creating community. Performance in this role is evaluated on consistent engagement, accurate reporting, sound judgment, responsible communication, and leading with a solutions-based approach.
● Engage with all units at minimum once monthly to provide outreach and engagement, strengths-based support, and service coordination designed to assist residents in maintaining stable housing.
● In collaboration with residents residing under a permanent supportive housing structure, create a person-centered plan to address short term and long-term goals to be reviewed and completed annually.
● Provide on-site (possibly, in-home) service coordination including but not limited to the following areas: independent living skills, housing stabilization, money management, community integration, employment, benefits establishment, referrals to providers for substance use and support, primary and mental healthcare, and all other services needed to assist residents in reaching their treatment plans and wellness goals.
● Conduct crisis and risk assessments in consultation with property operations colleagues and supervisors, support with crisis intervention services, as appropriate.
● Use evidence-based and trauma-informed practices in service delivery such as Motivational Interviewing and Harm Reduction.
● Mediate and advocate on behalf of the resident to help them maintain housing, health care benefits, entitlements, transportation, etc. within the context of safety and security standards for the larger residential community.
● Promote resident health and wellness through coordination of trauma-informed services with local providers and partners including but not limited to medical/mental/cognitive health, mindfulness and well-being, and substance dependency.
● Plan and coordinate activities, including educational classes, enrichment activities, recreational outings, and no-cost grocery or meal programs.
● Manage and supervise program participants, volunteers, teachers, providers, and instructors at the on-site community center or a central meeting location.
● Support with transportation needs, including ability to drive residents in a 15-passenger van to community outings and events.
● Maintain documentation standards including case notes, consent forms, expense reporting, and budget guidelines as set forth by supervisors, Archway’s Employee Handbook and the Supportive Services Program Handbook.
● Other duties as assigned that relate to the best interest of Archway Communities and the needs of residents
REQUIRED AND DESIRED QUALIFICATIONS
A bachelor’s degree in a social services related field is preferred, but candidates with a high school diploma or GED and relevant and substantive lived or professional experience in absence of a four-year degree will be considered.
At least 2 years of experience in direct service coordination in a human services field, mental health care environment, and/or case management is required. With excellent references, this can include documented volunteer work in community, within a familial context, or unpaid internship.
Experience working in diverse community settings in one or more of the following areas: older adult health and wellness; chronic homelessness or housing instability; individuals with medical or mental illness, substance use disorders, outreach and engagement, crisis intervention, affordable housing and public benefits applications, housing stabilization/eviction prevention, and/or fair housing law.
Applicants must have a Driver’s License and feel comfortable driving a 15-passenger van.
Familiarity with or willingness to learn Google Suite applications.
Bilingual proficiency in a common language other than English is preferred but not required.
● Alignment with Archway Communities’ mission and cultural pillars
● Interest and ability to work with a wide variety of people and communities to co-create strategies with residents for their housing stabilization and quality of life
● Commitment to ongoing cultural awareness
● Detail-oriented with an exceptional ability to liaise, advocate, follow through and follow up
● Outstanding communication skills with the ability to listen closely, summarize succinctly and utilize motivational interviewing techniques
● Team- and solutions-oriented: this role often requires independent thinking and decision making, but is accountable to a team of colleagues and supervisors that gathers frequently to problem-solve collaboratively; a positive outlook, mature judgment, and a learning mindset are imperative
● Trustworthy with a high standard of integrity: this is imperative to our work and within our team so that we may build community and assist with removing barriers to housing instability for residents
● Strong emotional intelligence: the ability to navigate the various hurdles and emotions residents face in their housing journeys with compassion and calm; the ability to think and communicate clearly through challenging situations and conversations
● Motivated self-starter: internally motivated to coordinate multiple projects or tasks simultaneously in a fast-paced environment
This is a role based in a residential community (not remote) with a high degree of independence and minimal in-person supervision. Archway has a developing set of COVID protocols and requires adherence to a vaccination policy. This role uses a computer, internet, Google Suite, and resident management databases. This role may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health, and safety practices. It may be occasionally necessary to develop action plans quickly and effectively in response to various situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate and will require frequent movement across the property site, including to individual units, community rooms, outdoor areas, and an office.